Refund and returns policy

Software order return guidelines 

When your shipment arrives, before opening the manufacturer packaging, please examine the contents of the box to make sure your order has been fulfilled correctly.If you have any questions about the items in your shipment, or if there is a problem with your order, please contact us at support@donortec.org.

Downloaded Products

Some partners do not allow downloadable products to be returned. Please read the return guidelines on our individual partner pages to see if return is possible on a downloadable product. If you are able and wish to return a downloaded product, please contact support@donortec.org.

Refurbished PC's and laptops

Please contact support@donortec.org if there is a problem with any of the PC's or laptops ordered through DonorTec.

Microsoft Software Donation Program Returns

If you wish to return one or more items received through the Microsoft Software Donation Program, the entire order will need to be returned to DonorTec.

Your organisation may return products in the following situations:

* The product received is not the product intended by your organisation
* The product requested and received has more volume than required by your organisation
* One of the products received is not required or requested.
* The product is fully or partially damaged.
* Any other reason for which you feel the product is not required for by your organisation.

For DonorTec to process a return of Microsoft products successfully you must follow certain terms and conditions:

* The whole consignment shall be returned to DonorTec unpacked within 60 days of delivery.
* The Volume licensing keys referred to in Microsoft’s email shall not have been used.
* Every media installation disk is in its original unopened packaging and has not been installed.      

Please notify support@donortec.org of the impending return. When returning products, package items securely in a sturdy shipping box. Please be sure to enclose a note that references your order number and describes the reason for return, and mail to:

DonorTec Returns
GPO Box 11017
Adelaide SA 5001

Refunds will be issued via Paypal or cheque. Refunds are processed within approximately 10-15 business days of approval of the returned item(s).Once all items in the original order have been received and your return approved, your refund will be processed. We will notify you when your account has been reset so you may place a revised order.

When returning products, package items securely in a sturdy shipping box. Please be sure to enclose a note that references your order number and describes the reason for return, and mail to:

Donortec Returns
GPO Box 11017
Adelaide SA 5001

IMPORTANT To receive a refund on products ordered through the DonorTec items need to be returned within 60 days of delivery.

Cisco Donation Program Returns

If you wish to return a Cisco product for any reason, please email support@donortec.org with "CISCO RETURN REQUEST" as the subject line. Please be sure to include the following:

• Your organisation name
• Your order number
• Return reason
• A list of the products you plan to return

Cisco reserves the right to allow or disallow any order return request at their discretion.

Our Cisco Program representative will review your request, and get in touch with you to make arrangements for the return.

IMPORTANT To receive a refund or exchange products ordered through the Cisco Donation Program, items should be returned within 30 days of delivery.