Does DonorTec provide technical support for products obtained through the donations program?

No. DonorTec facilitates the order process so that your media is received in a timely manner. If you require troubleshooting for technical problems you encounter once your media has been installed:

For Microsoft products please visit http://support.microsoft.com or alternatively call Microsoft Support on 1800 642 008 or 13 20 58
For Cisco Products please contact Cisco Support on 1800 805 227