Can I access my account if the registered contact person is no longer with our organisation?

Yes. However we can only send log in details to registered email addresses we have for a registered organisation

 If you are not a registered contact person and you wish to obtain login details you may request your login details by formally updating your organisation’s profile with DonorTec via email.

Simply send an email to support@donortec.org entitled 'change details' that addresses the relevant changes from the list below.

• The current physical address for shipping (cannot be a PO Box)
• The new contact person for your organisation
• The new email address of the contact person of your organisation
• The new email address for your organisation(this is where all information pertaining to orders, including passwords will be sent)
• The reason for the change/s
• Please advise us if you require a new username and or password

IMPORTANT If you are updating the contact person for your organisation we must know who the previous contact person for your organisation was.

Once this information has been received by DonorTec, we can update your organisation’s record accordingly.