Mailshell FAQs

General

What is the Mailshell Donation Program?
As part of Mailshell’s commitment to the voluntary sector, Mailshell will be expanding its donation programme to better serve the nonprofit communities in Australia.

The Donations program is designed to meet the needs of small non-profits and to ensure they have access to Mailshell technology they need to achieve their missions.
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Eligibility

How can I find out if my organisation is eligible?
Please see Mailshell Programme - Eligibility Criteria for further information.

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Ordering

How many products can I request?
During one fiscal year (1st July - 30th June) an organisation may request up to 100 donated Mailshell licenses. 

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Processing

How soon will we receive the donation?
Once your order has been accepted and processed, the normal turnaround time is up to 10 days.

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Support

What should I do if I require support?
For more information about how to use Mailshell, see the Mailshell help pages (please note that you will be redirected to our global partners help pages:

• Outlook
• Universal

For further assistance please contact DonorTec support directly at support@donortec.com.au

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Licence Renewals

What should I do if I need to renew my licences?
If you have not reached the 100 license maximum, you can place another donation request for new licenses.

Please note: these donated Mailshell licenses last for one year.

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Refunds & Returns

What should I do if I want to return my order?
Returns cannot be accepted for this donation program.

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More about Mailshell

How do I learn more about Mailshell?

Please visit their web site at http://www.mailshell.com.

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