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Mailshell FAQs
About :
General
Eligibility
Ordering
Processing
Support
Licence Renewals
Refunds & Returns
More about MailshellMore
about Mailshell
Eligibility
Ordering
Processing
Support
Licence Renewals
Refunds & Returns
More about Mailshell
General
What is the Mailshell Donation Program?
As part of Mailshell’s commitment to the voluntary sector,
Mailshell
will be expanding its donation programme to better serve the nonprofit
communities in Australia.
The Donations program is designed to meet the needs of small
non-profits and to ensure they have access to Mailshell technology they
need to achieve their missions.
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Eligibility
How can I find out if my organisation is eligible?
Please see
Mailshell Programme - Eligibility Criteria for further
information.
Ordering
How many products can I request?
During one fiscal year (1st July - 30th June) an
organisation
may request up to 100 donated Mailshell licenses.
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Processing
How soon will we receive the donation?
Once your order has been accepted and processed, the normal turnaround
time is up to 10 days.
Support
What should I do if I require support?
For more information about how to use Mailshell, see the Mailshell help
pages (please note that you will be redirected to our global partners
help pages:
For further assistance please contact DonorTec support directly at support@donortec.com.au
Licence Renewals
What should I do if I need to renew my licences?
If you have not reached the 100 license maximum, you can place another
donation request for new licenses.
Please note: these donated Mailshell licenses last for one year.
Refunds & Returns
What should I do if I want to return my order?
Returns cannot be accepted for this donation program.
More
about Mailshell
How do I learn more about Mailshell?
Please visit their web site at http://www.mailshell.com.





