Sophos Discounted Program FAQs

General
Eligibility
Ordering
Processing
Support
Licence Renewals
Refunds & Returns
More about Sophos

General

What is the Sophos Discounted Program?

As part of Sophos's commitment to the Australian nonprofit sector, Sophos has teamed with DonorTec to make its range of enterprise anti-virus and anti-spam solutions available to DonorTec registered nonprofit organisations at a special discount rate.

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Eligibility

How can I find out if my organisation is eligible?

Please see Sophos Program - Eligibility Criteria for further information.

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Ordering

How many products can I request?

The minimum order is 5 licenses/users, and ther maximum order is 250 licenses/users, Please contact DonorTec support at support@donortec.org if you require Sophos solutions for more than 250 users

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Processing

How soon will we receive the donation?

Once your order has been accepted and processed, the normal turnaround time is up to 10 days. An email will be sent from our fulfillment team to the registered organisation email address containing download instructions and an activation key

It is advised that organisations wishing to install Sophos solutions have it done by an IT professional. For organisations requiring professional installation support it is advised that you contact a official Sophos partner at : www.sophos.com.au/partners/channel/find/australia.html . Please note that you will be required to enter your own arrangements with these partners.

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Support

What should I do if I require support?

When you buy a Sophos license, you buy peace of mind: constantly updated software, free updates and upgrades for new releases, unmetered 24/7 in-house technical support, smart SophosLabs™ detection and no hidden costs. Our Professional Services team can also assist in ensuring you maximize the return on your investment.

For organisations requiring professional installation support it is advised that you contact a official Sophos partner at : www.sophos.com.au/partners/channel/find/australia.html . Please note that you will be required to enter your own arrangements with these partners.

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Licence Renewals

What should I do if I need to renew my licences?

Licence renewal can once again be procured though coming to DonorTec, or directly with a offical Sophos reseller.

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Refunds & Returns

What should I do if I want to return my order?

Returns cannot be accepted for this discount program.

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More about Sophos

How do I learn more about Sophos?

Please visit their web site at http://www.sophos.com.au/

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